JThe foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect
JThe foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
Successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth.
In this workshop you will learn how to:
- Assess Customer Service Attitudes; set goals for improvement
- Incorporate the Four Drivers of Customer Service to build customer relationships
- Apply Attitude Control Principles to manage their attitudes
- Use conversational language to keep the interaction low pressure
Presented by: Paul Ariola, Wade & Powell Dale Carnegie Training
Hosted by: Chincoteague Chamber of Commerce
Advanced registration is required!
– PLEASE NOTE…. EACH PARTICIPANT MUST REGISTER INDIVIDUALLY YOUR OWN EMAIL ADDRESS –
FREE to Chincoteague Chamber Members – $10 for NON-Chamber Members
CASH ONLY Payment will be accepted at Check In.
Month Long Event (june) Eastern
4391 Main Street, Chincoteague Island, Eastern Shore, VA 23336
Angela Barber, Business Service Manager Hampton Roads/Eastern Shore2388 Liberty Way - Virginia Beach Purchasing Division Office, Virginia Beach, VA 23456 (by appointment only) (757) 385-4285 or (804) 201-0074, firstname.lastname@example.org
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