Attitudes for Great Customer Service – Carrollton, VA

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.

Successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth.

In this workshop you will learn how to:

• Assess Customer Service Attitudes; set goals for improvement
• Incorporate the Four Drivers of Customer Service to build customer relationships
• Apply Attitude Control Principles to manage their attitudes
• Use conversational language to keep the interaction low pressure

Presented by Paul Ariola, Wade & Powell Dale Carnegie Training

Hosted by Isle of Wight Economic Development

No cost to attend, but registration is required.

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