The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect
The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
Successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth.
In this workshop you will learn how to:
- Assess Customer Service Attitudes; set goals for improvement
- Incorporate the Four Drivers of Customer Service to build customer relationships
- Apply Attitude Control Principles to manage their attitudes
- Use conversational language to keep the interaction low pressure
Presented by Paul Ariola, Wade & Powell Dale Carnegie Training
Hosted by Isle of Wight Economic Development
No cost to attend, but registration is required.
(Wednesday) 10:00 am - 12:30 pm Eastern
Sentara St. Luke’s Community Room
20209 Sentara Way, Carrollton, VA 23314
Angela Barber, Business Service Manager Hampton Roads/Eastern Shore2388 Liberty Way - Virginia Beach Purchasing Division Office, Virginia Beach, VA 23456 (by appointment only) (757) 385-4285 or (804) 201-0074, email@example.com
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