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may, 2017

03may10:00 am12:30 pmEvent OverAttitudes for Great Customer Service - Carrollton, VABecome a Champion for Your Business!Region:Hampton Roads - Eastern Shore

Event Details

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.

Successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth.

In this workshop you will learn how to:

  • Assess Customer Service Attitudes; set goals for improvement
  • Incorporate the Four Drivers of Customer Service to build customer relationships
  • Apply Attitude Control Principles to manage their attitudes
  • Use conversational language to keep the interaction low pressure

Presented by Paul Ariola, Wade & Powell Dale Carnegie Training

Hosted by Isle of Wight Economic Development

No cost to attend, but registration is required.




(Wednesday) 10:00 am - 12:30 pm Eastern


Sentara St. Luke’s Community Room

20209 Sentara Way, Carrollton, VA 23314


Angela Barber, Business Service Manager Hampton Roads/Eastern Shore2388 Liberty Way - Virginia Beach Purchasing Division Office, Virginia Beach, VA 23456 (by appointment only) (757) 385-4285 or (804) 201-0074,


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